To create an account, click on the "Sign Up" or "Register" button at the top of our website, enter your details, and follow the prompts. Having an account makes it easy to track orders and save your preferences.

Log in to your account, navigate to the upper left right corner of your account page, click on the drop down and select "Account Information".

No, you can place an order as a guest. However, creating an account allows you to track your order history and receive exclusive offers.

You can cancel or modify your order as long as it hasn’t been processed. Contact our customer support team as soon as possible to make changes.

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order through your account on our website under the "My Orders" section.

Yes! Sign up for our newsletter or follow us on social media to stay updated on our latest deals, promotions, and exclusive discounts.

We accept bank cards, Apple Pay, Shop Pay, Google Pay and PayPal.

In addition, we also offer Klarna payment method that allow you to pay for your order in parts.

Please check the checkout page for the full list of accepted payment methods.

Yes, we offer Click & Collect service. Just let us know when you'd like to collect it.

We ship our lighter items world-wide. Shipping starts at £12.99, but depends on your location and item weight.

Heavier items could be too costly to ship to some locations (for example, overseas) so if your country isn't on the list, we encourage you to contact us for a custom shipping quote.

Yes, we also accept Euro and US Dollar.

Depending on your location, your order may be subject to customs fees, import duties, or taxes imposed by your country's customs authorities. These charges are not included in the price of your purchase or shipping costs and must be paid by the recipient upon delivery.

We recommend checking with your local customs office to understand the specific charges and regulations in your region before placing your order.

If customs fees are not paid and the package is refused, it may be returned to us or held by customs. Please note that any additional return shipping costs or fees may be deducted from your refund. We recommend contacting us for assistance if you have concerns about customs payments.

Once your package arrives in your country, it may go through a customs clearance process. You can track the status using the tracking number provided by the shipping carrier. If additional information or documentation is required, you will be contacted directly by the customs office or carrier.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Please refer to our Returns Policy for more information.

Once your refund is issued, it might take up to 12 business days for the refunded amount to appear in your account. Please note that processing times can vary depending on your bank.

We offer a 15-day return policy for most items. The product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. For detailed instructions, visit our Returns Policy page.

We offer free delivery for UK orders over £89. For orders under £89, a shipping fee of £3.95 applies.

International Shipping starts at £12.99, with the exact cost depending on your location and the size of your order. You’ll see the shipping cost at checkout before completing your purchase.

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on your location. Please see our Shipping Policy page for more information.

We run discounts and promotions all year, so stay tuned for exclusive deals.

We ship all orders with Express shipping services that takes 1-3 business days to arrive.

Orders to certain parts of Scotland and Northern Ireland may take a bit longer.

International order times depend on the destination.

If your order hasn’t been shipped yet, you can contact our customer support team to update the delivery address. Once the order is shipped, we cannot make changes.

If your package is delayed, please check the tracking information provided. If you still have concerns, contact our customer support team for assistance.

We use Royal Mail for lightweight orders, and DHL UK for the rest of our orders.

Large, heavy orders will be delivered with a pallet delivery service.